Responsible Gaming
Gambling Should Be Entertainment
Online casino gaming should be viewed as entertainment, not as a way to earn money or solve financial problems. While we offer exciting gaming experiences, it's important to gamble responsibly and within your means. Set a budget you can afford to lose and stick to it.
Age Verification
In New Zealand, you must be 18 years or older to participate in online gambling. We take age verification seriously and reserve the right to request proof of identity. If you're under the legal gambling age, please do not use our services.
Warning Signs of Problem Gambling
If you recognise any of these warning signs, it may indicate problem gambling:
- Chasing losses by gambling more to try to win back money you've lost
- Hiding your gambling activity from family or friends
- Gambling with money needed for essential expenses (rent, bills, food)
- Gambling for longer periods or with larger amounts than intended
- Experiencing mood swings related to gambling wins or losses
- Feeling restless or irritable when trying to reduce or stop gambling
- Borrowing money to gamble or pay gambling debts
- Neglecting work, study, or personal relationships due to gambling
- Unsuccessful attempts to cut back or control gambling
- Using gambling to escape problems or difficult emotions
If you recognise these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
We provide several responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Restrict the amount you're willing to lose during a set period
- Session Time Limits: Set automatic reminders or cut-offs for gaming sessions
- Reality Checks: Receive periodic notifications during play to remind you of time spent and money wagered
- Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account
Contact our support team to activate any of these tools or to discuss your gaming habits in confidence.
Support Organisations & Resources
If you're struggling with gambling, help is available. These organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation - Free helpline and support services
www.pgf.nz - Gambling Helpline (National Service)
Phone: 0800 654 655 (free, confidential, 24/7)
International Resources
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom - Self-Exclusion Scheme)
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
If You Need Help
If you or someone you know is struggling with problem gambling, please reach out for support today. There is no shame in asking for help, and trained professionals are available to assist you confidentially.
Contact the Problem Gambling Foundation or call the Gambling Helpline on 0800 654 655 (free, confidential, available 24/7).
Remember: gambling should be fun and entertaining. If it's causing you stress, affecting your finances, or impacting your relationships, it's time to seek help.